Refund policy

RETURN POLICY:

Our goal is to make your return simple because we want you to be satisfied with your purchase! If you are not satisfied for any reason, let us fix it. Please feel free to contact our customer service team to arrange the return/exchange. They can be reached at ben@usacnation.com. 

Note: The item(s) you're returning/exchanging must be in their original condition. You will be responsible for shipping fees associated with the return/exchange, as the method of shipping the item(s) back to us is your choice. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement, per Shopify. If requesting an exchange, it may take up to 5 business days for your new order to ship.

Please send domestic returns to:

USAC25 Gear, ATTN: Returns

4910 West 16th Street, Indianapolis IN 46224.

International returns must refer to the section above. Personalized and collectible items are non-refundable and cannot be returned or exchanged.

Please Note:

  • Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are in no way responsible for lost returns.
  • At your request, we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return label). By accepting the prepaid return label, if we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping cost to your original payment source.
  • If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. If you choose to use your own shipping method, we will not reimburse shipping cost.
  • All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
  • The original shipping cost will not be refunded upon returning your item.
  • NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package. Undergarments are non-returnable.
  • Gift cards are non-returnable. 
  • NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.